They are on your side. A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team.
Bilingual Solutions Representative
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor
Schedule: Monday - Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Target Start Date: 6/23/2025, upon completion of new hire onboarding
Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off during training period 6/23-7/29.
Position Summary:
As a Solutions Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
Qualifications:
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales preferred
Skills:
- Fluent in Spanish and English
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.