Bilingual QA Specialist with Security Clearance

Job Details Role Description The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and an adherence to directive in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program. Required Skills and Qualifications Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree. Experience following defined processes. Fluent in English and Spanish Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered Preferred Skills & Qualifications Experience with CMS's 1095-A Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint Strong verbal and written communication skills Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others. Previous Federal Government experience.