We are seeking a Tier I Help Desk to join our team. Are you looking for growth opportunities? This may be the role for you as there is plenty of room for growth here.
This person will work in a call center environment supporting our customer's
needs. This role requires a customer-focused individual who is personable and responsive. We are looking for strong communication skills, rapport building and personalities that fit into our team and customer-focused culture.
Responsibilities: - You will resolve computer-related issues for your clients.
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications: - Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- High School Diploma or GED equivalent required
- 2+ years related experience with proven customer service and technical experience required
- Bilingual (Spanish)
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and non-technical employees and customers
This role is 100% onsite in Irving.
Compensation / Pay Rate (Up to): $21.00 - $23.00 Per Hour