Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator - Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.
If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization-apply online today.
No medical experience? No problem. We provide comprehensive training to ensure you feel confident in assisting patients effectively.
Hours: Monday through Friday, eight-hour shifts from 6:30 AM - 7:00 PM (flexibility required)
Bilingual Required: (English & Russian and Ukrainian Speaking)
Responsibilities:
- Handle inbound and outbound calls in a high-volume
- Use persuasive communication techniques to overcome objections and secure patient appointments.
- Present a positive, professional, and energetic approach to patients.
- Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
- Educate patients on services, benefits, and appointment details.
- Proactively follow up with patients to ensure continued care and appointment attendance.
- Resolve patient concerns efficiently while maintaining a high level of customer service.
- Accurately enter patient information and schedule appointments in the system.
- Work collaboratively with the team to drive patient engagement and retention.
- Adhere to scripts, decision trees, and compliance protocols.
- Additional duties as required.
Pay Rate: $20.00 - $23.00 per hour
Requirements - Prior experience in customer engagement or a retention-driven call center environment.
- Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments.
- Minimum 1+ years of call center experience in customer service, retention, or a similar role.
- Exceptional communication skills, both verbal and written.
- Strong organizational, data entry, and follow-up skills.
- Proficiency in Word, Excel, and call center systems.
- Ability to empathize with patients while confidently guiding them toward a solution.
- Must follow scripts and decision trees as required.
- Adaptability to a fast-paced, target-driven environment.
- Regular, consistent, and punctual attendance.
- Experience in the medical industry is highly preferred.
If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you. Apply today to make a difference in patients' lives while growing your career.
Benefits - Medical
- Dental
- Vision
- 401k