Job Summary:
KERATO is a revolutionary eye color change practice with offices in NYC and Miami.
We are looking for a bilingual employee with perfect Spanish and English, who will work as a front desk receptionist and a sales person for the practice.
Fluent Spanish is a must. Monday - Friday 9 am - 5 pm;
There will be a 2-month trial with the training.
Salary: $17-23 depending on skills and experience. The bonus system will be discussed during the interview.
Experience: 3+ years in a similar field
Duties: -The job emphasizes engaging with potential patients via email, phone, and social media. Active sales activities are required.
- A friendly personality with an easy-going attitude and responsibility, being able to understand complex medical terminology and explain it to potential customers.
- The job requires handling all communication with potential clients through their journey from initial inquiries/scheduling up to post-procedure support in both English and Spanish
- Greet patients and visitors in a friendly and professional manner
- Answer English/Spanish phone calls and respond to inquiries or direct calls to the appropriate staff member
- Upon request, assist staff members with English Spanish translation when a client needs help understanding English.
- Schedule patient appointments using the office's scheduling system
- Verify patient information
- Maintain patient records and update information as needed
- Handle incoming and outgoing mail, faxes, and emails
- Perform general administrative duties such as filing, data entry, and organizing documents
Qualifications: - Being
excellent at multitasking and having strong attention to detail
-
3+ years of customer service and sales
- High school diploma or equivalent required; additional education or certification in medical administration is a plus
- Previous experience working in the aesthetic medicine field is preferred
- Knowledge of medical terminology or desire and capability to learn it. We will provide necessary in-office education.
- Proficiency in using office software programs (e.g., Microsoft Office Suite, Gmail, HubSpot, Square)
- Excellent communication and interpersonal skills
- Politeness, friendliness, tidiness
- Ability to maintain confidentiality of patient information
Job Type: Full-time
Benefits: Experience:- Sales: 3 years (Required)
- Customer service: 3 years (Required)
Language:- English (Required)
- Spanish (Required)