Bilingual In

Description

At AG Law Firm, we are a passionate and fast-growing team dedicated to immigration and family law. Our work directly impacts the lives of our clients, and we take pride in providing compassionate and effective legal services. With a team of 12, we foster a collaborative, technology-driven, and growth-oriented environment where every team member plays a crucial role in our success.

We are looking for a Bilingual In-Office Receptionist who is highly organized, professional, and customer-service oriented. You'll be the first face and voice that clients encounter, setting the tone for their experience with our firm. If you thrive in a fast-paced setting, love helping people, and want to grow in the legal field, this role is for you.

What We Offer

• Competitive Pay - With a clear pathway for advancement.
• 401(k) + Matching - Helping you plan for your future.
• Long-Term Disability & Life Insurance - We care about your well-being.
• Growth & Learning Opportunities - We support your personal and professional goals.
• A Mission-Driven Team - Work alongside passionate professionals making a real impact.

Responsibilities

Key Responsibilities

Client & Visitor Experience

• Greet clients and visitors warmly, ensuring they feel comfortable and valued.

• Answer and route incoming calls, taking detailed messages when necessary.

• Assist walk-in clients with general inquiries, directing them to the appropriate team member.

Scheduling & Communication

• Schedule consultations and follow-ups, ensuring accuracy in appointment setting.

• Maintain organized records of client interactions and update case management systems.

• Communicate office hours, mailing instructions, and basic legal intake information.

Administrative & Office Support

• Handle mail processing, scanning, and organizing legal documents.

• Keep front desk and reception area professional, welcoming, and efficient.

• Support the legal team with administrative tasks, including drafting simple correspondence.

Qualifications

What We're Looking For

• Bilingual (English & Spanish) - Strong verbal and written communication skills in both languages.

• Exceptional Customer Service Skills - Ability to handle client interactions with warmth, empathy, and professionalism.

• Highly Organized & Detail-Oriented - Able to multitask in a fast-paced office environment.

• Tech-Savvy - Comfortable using office software, phone systems, and case management tools.

• Reliable & Punctual - Consistently on time and dependable in a professional setting.

Previous experience in a law firm, customer service, or an administrative role is preferred but not required.