Bilingual (Spanish/English)- Administrative Assistant III
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Bilingual (Spanish/English)- Administrative Assistant III
Salary
$4,154.00 - $4,985.00 Monthly
Location
Colorado Springs, CO
Job Type
Full Time
Job Number
GJJ-/25
Department
Pikes Peak State College
Opening Date
04/17/2025
Closing Date
4/28/2025 4:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Patricia Padeway
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
Primary Physical Work Address
Pikes Peak State College Human Resources, 5675 S, Academy Blvd. Colorado Springs, CO. 80906
Hiring Pay Rate
The salary range listed represents a broad salary range for this position. It is anticipated that this position will began at $4,154.00 per month, depending upon internal equity, experience, education, and training. This position is eligible for laungaue paid differential.
How To Apply
Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
- Description
- Benefits
- Questions
Department Information
GJJ-/25;Enrollment Services, Call Center
Pikes Peak State College is located at the foot of Pikes Peak in Colorado Springs, Colorado. PPSC offers broad programs in transfer, occupational, and preparatory subjects emphasizing student and community needs. Colorado Springs is a great city to both work and live.
CCCS recognizes the importance of a workforce that is reflective of our diverse student community which consists of 22.1%Hispanic; 6.2% Black/African American; 3.7% Asian/Pacific Islander: 0.9% American Indian/Alaskan Native; and 60.5% White. As such, we are interested in selecting the best candidate from a diverse pool.
EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Please include your current e-mail address on your application and set up your e-mail to accept messages from 'cccs.edu' and addresses. If you do not have an email address, then you will receive correspondence via US mail.
NOTE: This full-time position will work Monday through Friday, 8:00 a.m. to 5:00 p.m. with varying hours and days off, which may include evening hours, depending on the business needs of the college. Must be p roficient in Spanish, both spoken and written.
The Colorado Community College System (CCCS) and it's colleges is the statewide pathway to individual achievement and economic vitality. We provide an accessible, responsive learning environment that facilitates the achievement of educational, professional and personal goals by our students and other members of our communities, and we foster an atmosphere that embraces academic excellence, diversity and innovation.
You will admire the friendly culture of our colleges and be inspired by our team environment and dedicated employees. Additionally, we offer:
- Generous annual and sick leave benefits; our employees stay because of the work/life balance they are able to obtain here.
- Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
- An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.
Description of Job
This position provides information and assistance to current and prospective students across all areas of student enrollment, from admissions through graduation. Support is delivered in person, by phone, and electronically (email, text, and chat). The employee will rotate between the Call Center, and in-person services and must be flexible to work at different campus locations as needed.
Key Responsibilities:
- Student Support (English & Spanish):
Communicate with students in both English and Spanish regarding all aspects of enrollment services. This includes assisting with admissions, class registration, transcript requests, account reviews, financial aid, and graduation requirements.
- Call Center & In-Person Services:
Provide front-line support primarily through the Enrollment Services Call Center. Interact with students via phone, email, text, chat, video calls, and in-person to address questions and resolve issues.
Educate students on using online tools such as the student portal, email, FAFSA application, Navigate, and the PPSC website. Assist students with completing tasks like applying for admission, checking financial aid status, and managing their student accounts.
- Financial Aid Assistance:
Guide students through the financial aid process-including applying for aid, understanding award notifications, and maintaining eligibility. Review financial aid documents for accuracy and ensure proper documentation in Banner. Help determine when additional documentation is required based on federal and state guidelines.
Act as the primary content writer for the college's chatbot and live chat platforms. Collaborate with colleagues and departments to keep responses accurate and up to date.
- Student Records & Documentation:
Process student records daily, including add/drop forms, transcript requests, selective service holds, and withdrawal forms. Ensure compliance with college and departmental policies using the Banner system.
Participate in New Student Orientation to explain financial aid processes and help new students complete key enrollment steps.
Serve as backup for the Centennial Campus front counter. Must be adaptable and willing to support multiple campus locations as needed.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
G3A4XXADMINISTRATIVE ASSISTANT III
MINIMUM QUALIFICATIONS:
Experience Only:
Three (3) years of clerical experience as the primary function and proficient with reading and writing in the Spanish language. Successful candidate must have strong problem solving, interpersonal, communication, critical thinking and organizational skills to handle multiple tasks simultaneously while meeting targeted deadlines. Computer literacy and attention to detail(ability to check for typographical, grammatical and spelling errors, etc.) is a must. Effective verbal and written communication skills are necessary for success in this position. Willingness to learn new skills as projects demand. Commitment to creating an inclusive learning & work environment and demonstrated ability to work effectively with students, families, faculty and staff of diverse backgrounds . Do not use "See Resume" statements on application; your application must be completed in detail and clearly document your relevant work experience. (Part time experience will be prorated).
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years. College, university, or non-correspondence business school course work from an accredited institutions may substitute for the clerical experience as listed above on a year for year basis. A copy of your transcript verifying the required credits must be received by application deadline in order to be considered. Please redact age-related information on your transcript.
Conditions of Employment :Must be proficient in Spanish, both spoken and written. Must submit to and successfully complete pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide PPSC Office of Human Resources with an official disposition of the charges.
Preferred Qualifications:Include prior experience working in a higher education setting or in a call center environment. The ideal candidate will have a strong background in clerical responsibilities and be comfortable working in a fast-paced, student-centered customer service and data entry environment . click apply for full job details