As a Healthcare Services Coordinator, you are the voice and the center of the day-to-day operations. Phone etiquette, personal conduct, as well as friendly and courteous responses are highly important; overall you represent the face of Galen.
Job expectations are:
- A warm, professional, attentive and courteous attitude is expected at all times.
- Communicating with patients, medical staff, and caregivers to guarantee smooth operations.
- Conducting general and medical interpretation to patients, and their families. Providing accurate translation, both written and spoken for those patients requiring this service.
- The process of checking-in and checking-out, updating medical records, and guiding patients through any required clinic procedures and activities.
- Answering phones and using proper etiquette and professionalism.
- Assisting patients with required medical forms, release of records protocol, processing referrals, collecting and presenting required documentation, and coordinating external appointments accordingly.
- Managing all voice messages, emails, and text messages.
- Scheduling & coordinating all appointments between medical and aesthetics with accuracy and consistency.
- Maintaining all calendars, setting up new appointments, and follow-up appointments, coordinating with patients and staff via email, phone, Updox, and Practice Fusion.
- Filing paperwork, maintaining patient data files and records, entering all relevant patient information into the data system.
- Collecting/processing payments for services and products; providing patients with receipts and super bills when needed.
- Arranging patient charts for next day appointments.
- Maintaining a professional reception area.
- Maintaining and managing patient records in compliance with privacy and security regulations; safeguard patient privacy and confidentiality.
- Assisting with referrals to other specialist physicians per physician/provider direction.
- Preparing patients for required exams or treatments when needed.
EDUCATION, EXPERIENCE, TRAINING & SKILLS REQUIRED:
High School Diploma; Fluent in English & Spanish, 2 years of customer service preferred; 1 year cashier experience preferred; telephone etiquette (courteous & with a pleasant phone voice);typing speed of 30-40 WPM, basic data entry, must have organizational skills and be able to multitask, strong attention to detail, ability to work with staff in confined area with strong
verbal communication and interpersonal skills, and must have good handwriting and knowledge of monetary transactions (credit cards, checks, cash).
Writing, speaking clearly, reading. Remembering details, analyzing problems, and using good judgment to solve them.
- Job functions are subject to possible modifications to reasonably accommodate individuals with disabilities.
- Requirements are representative of various levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.
- Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
- This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any other job-related tasks requested by their supervisor.
Galen Healthcare & Aesthetics is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.