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Bilingual (English/Spanish) Medical Office Administrative Assistant
Salary Range: $20-$23/hr (flexible/based on experience)Key Responsibilities:Patient Communication & Scheduling: - Answer incoming phone calls from patients and address inquiries or direct them to appropriate clinical staff.
- Schedule, reschedule, and manage patient appointments, including follow-ups based on surgery timelines (2-week, 6-week, 6-month, 9-month, and 12-month).
- Send telephone encounters to Medical Assistants (MAs) or Nurse Practitioners (NPs) for medication refills or patient questions.
Patient Check-In/Out & Documentation: - Assist with patient check-out and confirm follow-up appointments.
- Verify patient financial responsibility (copay, deductible, coinsurance) and address any account credits or balances.
- Print and organize superbills for the following day.
Billing & Invoicing: - Send invoices for telemedicine appointments and outstanding balances.
- Create patient accounts in the payment system if not already present.
- Enter general and billing information including name, phone, and email.
- Generate and send invoices with appropriate services and charges.
Insurance & Benefits Verification: - Ensure all patients have verified insurance benefits.
- Communicate with insurance verification team when needed and follow up via email if information is missing.
Payment Processing: - Post payments received from patients, including in-office and online invoice payments.
- Log payment details (date, amount, method, authorization number) accurately in the system.
- Reconcile end-of-day payments, ensuring alignment between the ECW system and Sky payments.
New Patient Intake: - Process payments for new patients and confirm receipt of required documentation (completed paperwork, insurance card, valid ID) before check-in.
Check-In Support: - Assist with patient check-in during peak hours or when the front desk is backed up.
- (Refer to "Check-In Description" for additional details.)
FMLA Processing: - Collect necessary payment and leave information (start and end dates).
- Once complete, forward documentation to designated staff for final processing
Date Posted: 21 April 2025
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