Bilingual Customer Support Specialist Pay from $23 to $28 per hour with significant growth and earning potential. Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer of 2025. At Uline, customer service is our top priority. Join our team as a Bilingual Customer Support Specialist and be part of an organization that thrives on delivering exceptional customer experiences. With our continued growth, we offer plenty of career opportunities and job stability.
Position Responsibilities - Efficiently process customer orders and inquiries in a collaborative call center setting using cutting-edge technology.
- Engage with customers through phone, email, and chat, providing top-tier support.
- Assist customers in navigating Uline's website and online ordering platform.
- Become a knowledgeable resource on our products and solutions, equipped to handle pricing, shipping, and product inquiries confidently.
Minimum Requirements - High school diploma or equivalent; Bachelor's degree preferred.
- Prior customer service experience is a plus, but we provide comprehensive training to equip you for success.
- Bilingual ability (English/Spanish) is required, with proficiency in both verbal and written communication.
Benefits - Comprehensive health insurance and 401(k) with a 6% employer match that starts on your first day.
- Access to multiple bonus programs.
- Enjoy paid holidays and generous paid time off.
- Tuition Assistance Program available for continuing education.
Employee Perks - Experience best-in-class, clean, and modern facilities.
- Utilize our first-class fitness center and enjoy three miles of scenic walking trails.
About Uline Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with a dedicated workforce of over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled