As a Bilingual Customer Support Representative, you will play a crucial role in assisting both wholesale and retail customers at Sherwin-Williams. Your primary responsibilities will include understanding customer needs, providing information about Sherwin-Williams products, and recommending suitable solutions. You will also strive to resolve any customer concerns swiftly, ensuring the highest level of client satisfaction while achieving the store's sales targets.
Job Location: Store , 175 Plum Creek Pkwy, Castle Rock, CO 80104
This part-time position offers health benefits including prescription savings, virtual physician visits, and retirement options. Additional perks include a comprehensive time-off package including vacation, holidays, and military leave.
At Sherwin-Williams, we are dedicated to inspiring and improving the world by providing top-notch paints, coatings, and innovative solutions. Your skills, talents, and dedication allow us to make a difference for our customers and the business.
We recognize the importance of our employees and are committed to providing them with:
- The opportunity to enhance your health and well-being
- Career growth and development, including skill-building and learning opportunities
- Connection with a diverse and inclusive team dedicated to community commitment
What is the Process to Get Started? - Step 1: Complete the Online Application by visiting our Careers page.
- Step 2: After reviewing applications, qualified candidates will be invited to complete a digital video interview via HireVue.
- Step 3: Top candidates will then be invited for an in-store interview with our recruitment team.
At Sherwin-Williams, our mission includes helping our employees thrive through a wide range of world-class benefits. This includes health care, retirement plans, and programs focused on overall well-being.
We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or any other protected status. We encourage applications from diverse backgrounds to foster a more inclusive workplace.
Key Responsibilities: - Deliver exceptional customer service through effective sales interaction.
- Identify customer needs and present appropriate Sherwin-Williams products and solutions.
- Build and maintain trusting relationships with customers.
- Accurately process sales transactions according to company policies.
- Work towards achieving monthly, quarterly, and yearly sales targets.
- Maintain accurate work order files and assist with inventory management.
- Participate in product mixing and tinting as needed.
- Support visual merchandising by stocking shelves and setting up displays.
- Assist with deliveries, cleaning store equipment, and maintaining store organization.
- Stay informed on product offerings and suggest improvements to sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Authorized to work in the country without visa sponsorship.
- Proficient in reading, writing, comprehending, and communicating in English and Spanish.
- Able to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without accommodation.
- Flexible availability to work evenings and weekends as needed.
- For internal candidates: must have a minimum performance rating.
Preferred Qualifications: - Valid, unrestricted Driver's License.
- High School diploma or GED.
- Minimum of one year of experience in retail or customer service.
- Experience in selling paint or related products.
- Familiarity with tinting and mixing equipment.