Position: Bi-Lingual Customer Success Representative
Company:
Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify
We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees automotive finance source.
We are based in Greenwood Village, Colorado with professional offices just 15 minutes from downtown Denver
Job Summary
We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction.
This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.
Key Responsibilities
- Handle inbound call flow in an efficient and professional manner
- Proper inbound service levels, according to company standards
- Handle e-mail and chat inquiries in a professional manner
- Transfer call to the appropriate staff when needed.
- Apply proper phone and written etiquette in order to resolve customer inquiries
- Active listening and learning skills
- Provide creative and innovative thinking
- Troubleshoot customer issues and ensure a firm resolution
- Handle issues in the best interest of both the company and customer
- Assist in providing customers with a sold understanding of the loan process
- Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed
- Assist in handling and completing deals with no product
- Handle all other duties as assigned by management.
Skills and Knowledge
- Must speak both Spanish AND English
- Strong communication skills
- Great work ethic
- Understanding of financial terminology and financial instruments
- Tenacity
- Ability to multi-task
- Friendly personality
- Computer proficiency
- Must be able to type 40 wpm
- Ability to quickly absorb product knowledge and sales processes
- Fluent in Spanish would be an advantage
Experience:
- One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures.
- Financial Services or Insurance experience
- Outgoing customer services/sales experience
- Outbound Call Center Sales experience
What we offer:
- Full training in the sales process and products
- Great Benefit package including:
- Full-Time Base plus Monthly Bonus
- Health, Dental and Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Plan
- True potential for advancement, we always endeavor to promote from within.
Company
Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision:
- Integrity
- Respect
- Accountability
- Compliance
- Collaboration
- Passion
- Appreciation
Compensation details: 20-21 Hourly Wage
PIc80ec-6662