Overview: At Speedy Cash, we are more than just a financial service provider; we are a trusted ally for hardworking customers seeking quick and reliable financial solutions. As a Bilingual Customer Service Specialist, you will play a key role in our dynamic environment by building connections with our diverse customer base, ensuring seamless transactions, and delivering exceptional in-store experiences.
Responsibilities: - Build strong relationships with customers to foster loyalty and drive repeat business.
- Review, validate, and process a variety of customer transactions accurately, including check cashing, money transfers, and customer payments.
- Support customer success by offering tailored financial services that complement their lifestyle.
- Maintain precise customer information in our Point-of-Sale (POS) system with integrity.
- Engage in inbound and outbound call campaigns to generate new business.
- Assist with customer account management by handling payments and coordinating customer appointments.
- Ensure the store's appearance meets cleanliness standards to enhance the customer experience.
- Follow security procedures and conduct proper opening and closing operations, including managing the vault and cash drawer.
- Adhere to company policies and compliance with all relevant laws and regulations.
- Participate in ongoing training to stay updated on our evolving products and processes.
- Thrive in a fast-paced environment by effectively managing multiple tasks and meeting performance standards.
- Maintain a full-time work schedule, regularly attending shifts in-person, including weekends, with a minimum of 40 hours each week.
Qualifications: - High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Professional demeanor with customers and colleagues.
- Strong attention to detail and accuracy in data entry.
- Proficiency in using phones, POS systems, Microsoft Office, and other computer software.
- Must be at least 18 years old.
- Background check required, following applicable laws.
- Ability to meet physical demands, including standing for extended periods, moving up to 25 pounds, and navigating the store.
Preferred Qualifications and Skills: - Experience in check cashing and document verification.
- Previous cash handling and vault management experience.
- Bilingual (English/Spanish) is required.
- Valid driver's license, auto insurance, and reliable transportation (mileage compensated).
What We Offer: - A comprehensive training program for new hires.
- Access to a robust learning management system for professional development.
- Opportunities for career advancement based on performance.
- Educational reimbursement programs.
- Multiple medical insurance coverage options, including free telemedicine services.
- 401(k) and Roth 401(k) retirement plans with company matching.
- Company-sponsored life and AD&D insurance.
- Voluntary benefits such as dental and vision insurance, disability plans, and more.
- Paid Time Off (accrue 12 days per year plus additional days for long-term service).
- A diverse and inclusive work culture.
- A relaxed, business casual dress code.
About Us: With over 25 years of service, Speedy Cash is a trusted loan company providing financial tools to help our customers regain control of their finances. Our services cater to over 10 million people and adapt to their evolving needs. We are committed to providing access to essential short-term financial services across the country.
The information provided is not intended to be an exhaustive list of responsibilities or qualifications. Additional duties may be assigned at the discretion of management.
Important: The Community Choice Financial Family of Brands will never request banking or payment information during the hiring process and will not conduct interviews via text message. All official communication will come from the designated email domains. In-store positions are in-person only.
The Community Choice Financial Family of Brands is dedicated to promoting an inclusive workplace. Candidates from all backgrounds are encouraged to apply.