Bilingual Customer Service Specialist

This position supports the California Department of Public Health's (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Center for Health Statistics and Informatics (CHSI), Vital Records Registration Branch, within the Customer Service Unit (CSU).

The Program Technician II (PT II) works in Customer Service Team A and responds to a high volume of incoming telephone calls in English and Spanish regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries in English and Spanish, and to help resolve escalated cases.

The incumbent works under the general supervision of the Supervising Program Technician II, Chief of Customer Service Team A.

This position requires a Bilingual-Spanish Certification. Candidates that do not possess certification from the State must pass a Bilingual Spanish exam prior to appointment.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the Duty Statement .

Working Conditions

Telework Information

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH's Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Travel may be required for this position. Reimbursement for travel takes into consideration an employee's designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
•   PROGRAM TECHNICIAN II Additional Documents
•   Job Application Package Checklist
•   Duty Statement Position Details Job Code :
JC-476415

Position (s):
-909

Working Title:
Bilingual Customer Service Specialist

Classification:
PROGRAM TECHNICIAN II $3,721.00 - $4,664.00

of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Statistics and Informatics (CHSI) is responsible for department- wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. CHSI houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, CHSI is involved in many cross- cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.

Free Parking in Natomas.

New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.

The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

The CDPH is not currently an E-Verify employer.

Department Website:

Special Requirements
For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control (476415) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at . Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health
CCAU Mailing
Attn: Classification & Certification Unit
P.O. Box 997378
MS
Sacramento , CA

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health
CCAU Drop Off
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
•  Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . click apply for full job details