As a Bilingual Customer Service Specialist at Sherwin-Williams, you will play a crucial role in assisting our wholesale and retail customers. Your primary responsibilities will involve understanding customer needs, answering inquiries about our high-quality paint and coating products, and providing tailored solutions that ensure customer satisfaction.
Working at Store , located at 1520 S Powerline Road Ste. D, Deerfield Beach FL 33442, you will be expected to:
- Deliver outstanding customer service to enhance client satisfaction.
- Engage with customers in-person and via phone to assess their needs and recommend suitable products and services.
- Build strong, productive relationships with both wholesale and retail clients.
- Accurately process sales transactions according to company policies.
- Meet and exceed sales goals consistently on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and product formulations.
- Retrieve appropriate products from the sales floor or warehouse.
- Tint and mix products to meet customer specifications.
- Restock shelves and create eye-catching displays to enhance store presentation.
- Keep store equipment clean and functional.
- Assist with loading and unloading delivery trucks and making deliveries as required.
- Ensure that designated areas are well-stocked and visually appealing.
- Stay knowledgeable about our product offerings and communicate available options effectively.
- Follow inventory control procedures diligently.
- Propose and implement sales improvement strategies.
Minimum Requirements: - At least 18 years of age.
- Legally authorized to work in the country without any need for sponsorship.
- Proficient in reading, writing, comprehending, and communicating in both English and Spanish.
- A valid, unrestricted Driver's License.
- Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
- Available for all scheduled hours, including evenings and weekends, as needed.
- If an internal candidate, must have a performance rating of at least meets expectations (3) on the last appraisal.
- If internal, must have completed all required HR Cloud eLearning courses.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in retail, delivery, or customer service.
- Prior experience in selling paint and paint-related products.
- Experience operating tinting and mixing equipment.
Join Sherwin-Williams, where we are dedicated to improving the world through our exceptional products, a supportive workplace, and continuous opportunities for growth. We value your skills, talent, and passion and provide an environment where you can thrive.