Join our dynamic team as a Bilingual Customer Service Representative (Spanish) at Sherwin-Williams. We are looking for enthusiastic individuals who can engage with our customers, helping them find the perfect Sherwin-Williams products to meet their needs. Your role will be essential in providing outstanding service, addressing customer inquiries, and resolving any concerns to ensure client satisfaction.
In this position, you will:
- Deliver excellent customer service by genuinely engaging with customers both in-person and over the phone.
- Identify customer needs and recommend appropriate products and solutions.
- Build strong relationships with wholesale and retail customers to foster trust and loyalty.
- Handle sales transactions with accuracy while adhering to company policies.
- Aim to meet and exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain thorough records of work orders and formulas.
- Assist in stocking shelves, setting up displays, cleaning equipment, and pulling products from the sales floor or warehouse.
- Handle tinting and mixing of products to meet customer specifications.
- Load and unload delivery trucks and assist with deliveries as needed.
- Ensure assigned areas are well-stocked and visually appealing.
- Stay informed about the products offered and be ready to discuss options with customers.
- Follow inventory control procedures and suggest ways to improve sales.
To excel in this role, you should meet the following requirements:
- Be at least eighteen (18) years old.
- Be legally authorized to work in the country without needing sponsorship.
- Communicate effectively in both English and Spanish.
- Possess the ability to lift up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodation.
- Be willing to work flexible hours including evenings and weekends as scheduled.
Preferred qualifications include:
- A valid, unrestricted Driver's License.
- A High School diploma or GED.
- At least one year of experience in a retail or customer service role.
- Previous experience selling paint and related products.
- Familiarity with tinting and mixing equipment.
Join us at Sherwin-Williams, where our mission is to inspire and improve the world through color and quality. We are committed to your professional growth and well-being, offering comprehensive benefits and career advancement opportunities. If you're ready to make a difference and be part of our team, we encourage you to apply.