Join our team as a Bilingual Customer Service Representative (Spanish) at Sherwin-Williams, where your skills will help shape a positive experience for our wholesale and retail customers. You will engage with clients to identify their needs, answer inquiries about our diverse range of products, and provide tailored solutions that ensure customer satisfaction.
In this role, you will not only assist customers in-store and over the phone, but you'll also handle transactions, resolve concerns, and uphold the visual standards of our store. We are committed to fostering a high level of service while achieving sales goals.
The selected candidate will be required to work at various stores within a 30-mile radius of the following locations:
- Store 701858, located at: 1386 Atwood Ave Unit 7, Johnston, RI 02919
- Store 702819, located at: 400 Putnam Pike, Smithfield, RI 02917
- Store 703995, located at: 509 N. Main Street, Providence, RI 02904
At Sherwin-Williams, we believe in inspiring and improving the world around us. Your talents contribute to our mission of enhancing environments through color and protection. Discover a workplace that values growth, connection, and well-being through rewarding benefits and opportunities for personal and professional advancement.
Key Responsibilities: - Deliver exceptional customer service to achieve high levels of satisfaction.
- Assist customers to identify their needs and recommend suitable products.
- Build lasting relationships with both retail and wholesale clients.
- Process sales accurately while adhering to company policies.
- Meet and exceed sales objectives consistently.
- Maintain organized work order files and formulas.
- Prepare and mix products according to customer specifications.
- Ensure shelves are stocked and displays are appealing.
- Maintain a clean and professional store environment.
- Assist with deliveries when necessary.
- Ensure assigned areas are well-presented and fully stocked.
- Stay informed about product offerings and assist customers in making informed decisions.
- Contribute ideas for sales improvements.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be authorized to work in the country without the need for sponsorship.
- Fluency in both English and Spanish, with strong communication skills.
- Must possess a valid, unrestricted Driver's License.
- Ability to lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without accommodations.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in retail or customer service.
- Previous experience in selling paint and related products.
- Familiarity with tinting and mixing equipment preferred.