Join our dynamic team as a Bilingual Customer Service Representative at Sherwin-Williams, where you will engage closely with both wholesale and retail customers. Your primary focus will be to understand their needs, address any inquiries about our products, and offer tailored solutions. This position not only involves helping customers but also actively contributes to achieving the store's sales goals while ensuring customer satisfaction.
As a key member of our team, you will:
- Deliver exceptional customer service, ensuring high levels of client satisfaction.
- Assist customers in-store and via phone to assess their needs and recommend appropriate products and services.
- Build trustworthy relationships with our wholesale and retail clientele.
- Process sales transactions accurately while following company policies.
- Meet and strive to exceed monthly, quarterly, and yearly sales targets.
- Maintain organized records of work orders and formulas.
- Prepare and mix products according to customer specifications as needed.
- Organize and stock shelves, ensuring a neat and visually appealing store.
- Load and unload delivery trucks, providing assistance with deliveries when needed.
- Stay informed about the range of products offered, discussing options with customers effectively.
- Comply with all inventory control processes and suggest improvements for sales performance.
This role requires interaction with the public and access to various payment methods, hence a review of criminal history is necessary for security purposes.
The selected candidate will work at stores within a 5-10 mile radius of store , located at: 1204 Rt. 130 N, Cinnaminson, NJ 08077.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must have legal authorization to work in the country without sponsorship.
- Proficient in reading, writing, and communicating in both English and Spanish.
- Valid, unrestricted Driver's License required.
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Availability to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- One (1) year of experience in a customer service or retail role.
- Experience selling paints and related products.
- Familiarity with tinting and mixing equipment is a plus.