Join our dynamic team as a Bilingual Customer Service Representative (Spanish) and play a pivotal role in delivering exceptional service to our customers. You will engage with both wholesale and retail customers to understand their needs, answer queries regarding our products, and recommend appropriate solutions. Your contributions will be vital in resolving customer concerns promptly and ensuring their satisfaction, while also meeting our store's sales objectives.
Your work will take place at Store , located at: 19945 Riverside Commons Plz Ste 180, Ashburn, VA , with potential opportunities at surrounding stores within a 5-mile radius.
At Sherwin-Williams, we are committed to inspiring and improving the world by coloring and protecting what matters. Your skills, talent, and passion are essential to achieving great results for our customers and business. We believe in investing in our people.
Key Responsibilities:
- Deliver outstanding customer satisfaction through exceptional service.
- Engage with customers in-person and over the phone to assess their needs.
- Build trust and strong relationships with wholesale and retail customers.
- Accurately process sales transactions following company policies.
- Achieve and exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain detailed work order files and formulas.
- Retrieve products from the sales floor or warehouse as necessary.
- Mix and tint products according to customer specifications.
- Stock shelves and arrange merchandise displays effectively.
- Ensure store equipment is clean and operational.
- Assist with loading and unloading delivery trucks.
- Participate in store deliveries as needed.
- Keep assigned areas well-stocked and visually appealing.
- Stay knowledgeable about our product offerings and options.
- Adhere to inventory control procedures.
- Propose strategies to enhance sales performance.
Minimum Requirements:
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country without sponsorship.
- Fluent in reading, writing, comprehending, and communicating in English and Spanish.
- Valid and unrestricted Driver's License required.
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Willingness to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
- High School diploma or GED preferred.
- At least one (1) year of experience in a retail or customer service position is preferred.
- Experience in selling paint and paint-related products advantageous.
- Familiarity with operating tinting and mixing equipment is preferred.