The selected candidate will work part-time as a Bilingual Customer Service Representative, with a starting pay of $16.66-$17.66/hr. This role involves assisting customers at our store located at 5108 L Street, Omaha, NE 68117.
As a Customer Service Representative, you will interact with a diverse range of wholesale and retail customers. Your primary responsibilities will include understanding customer needs, answering inquiries about Sherwin-Williams products, and recommending suitable solutions. You will also address customer concerns promptly to ensure complete satisfaction and maintain the high standards of our store.
Your key responsibilities will include:
- Delivering exceptional customer service to maintain high levels of client satisfaction.
- Assisting customers both in-person and over the phone, determining their needs and presenting appropriate products and services.
- Building productive trust relationships with wholesale and retail customers.
- Accurately processing sales transactions in accordance with company policies.
- Achieving sales goals on a monthly, quarterly, and yearly basis.
- Maintaining precise work order files and product formulas.
- Stocking shelves and setting up visual displays.
- Loading and unloading delivery trucks when necessary and assisting with deliveries.
- Keeping the store equipment clean and in good working order.
- Remaining knowledgeable about products to discuss available options with customers.
- Following inventory control procedures and suggesting ways to improve sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Legally authorized to work in the United States without sponsorship for employment work visa status now or in the future.
- Fluency in English and Spanish, both written and verbal.
- Valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion, with or without reasonable accommodation.
- Availability to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service positions.
- Previous experience selling paint or related products.
- Experience operating tinting and mixing equipment.
Join us at Sherwin-Williams, where you can grow your skills and contribute to our mission of inspiring and improving the world.