Join Sherwin-Williams as a Bilingual Customer Service Representative, where you will have the opportunity to work closely with both wholesale and retail customers to understand their needs, provide answers to their questions about our products, and recommend tailored solutions. As a vital part of our team, you will ensure maximum client satisfaction by resolving customer concerns promptly and maintaining up-to-date knowledge of our product features.
This position is based at Store , located at: 3198 Manchester Rd., Akron, OH 44319. We are looking for passionate individuals ready to contribute to our mission of delivering excellent customer service while achieving store sales goals.
Key Responsibilities: - Ensure high levels of customer satisfaction through outstanding sales service.
- Assist customers in person and over the phone by identifying their needs and showcasing appropriate products and services.
- Build and maintain productive trust relationships with customers.
- Process sales transactions accurately in line with company policies.
- Meet and exceed established sales goals on a regular basis.
- Maintain organized work order files and product formulas.
- Retrieve and recommend products from the sales floor or warehouse.
- Tint and mix products to meet specific customer specifications as needed.
- Stock shelves and set up visually appealing displays.
- Maintain cleanliness of store equipment and surroundings.
- Assist with loading and unloading delivery trucks.
- Participate in deliveries as the need arises.
- Ensure assigned areas are well-stocked and presentable.
- Stay informed about product offerings to discuss options with customers effectively.
- Follow inventory procedures diligently.
- Propose strategies to boost sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for a visa now or in the future.
- Fluent in reading, writing, and communicating in both English and Spanish.
- Possess a valid, unrestricted Driver's License.
- Ability to frequently lift and carry up to 50 lbs and up to 70 lbs on occasion, with or without reasonable accommodation.
- Availability to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - High School diploma or GED preferred.
- At least one (1) year of experience in retail, delivery, or customer service roles.
- Previous experience selling paint and related products is a plus.
- Familiarity with operating tinting and mixing equipment is advantageous.
At Sherwin-Williams, we are committed to inspiring and enhancing the world through our innovative solutions and products. Apply today and take the first step toward a rewarding career with us.