Join our dynamic team as a Bilingual Customer Service Representative specializing in Spanish at Sherwin-Williams. In this role, you will work closely with both wholesale and retail customers, identifying their needs and providing expert advice about our top-quality products. Your focus will be on ensuring exceptional customer satisfaction while meeting sales goals.
As a Customer Service Representative, you will:
- Deliver outstanding customer service to create a positive shopping experience.
- Engage with customers both in person and over the phone to assess their needs and recommend suitable products.
- Establish and maintain trustworthy relationships with customers, ensuring their needs are met.
- Accurately process sales transactions in accordance with company policies.
- Achieve sales targets on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and accurate formulas.
- Manage stock levels and set up attractive product displays.
- Tint and mix products as required, adhering to customer specifications.
- Support inventory management by complying with control procedures.
- Propose initiatives to enhance sales and customer engagement.
At Sherwin-Williams, we take pride in inspiring and improving the world with our innovative paints and coatings. If you're passionate about customer service and eager to be part of a collaborative team, we would love to hear from you.
Key Qualifications: - Must be at least 18 years of age.
- Eligible to work in the country without the need for sponsorship.
- Proficient in reading, writing, and communicating in both English and Spanish.
- Valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation.
- Willingness to work evenings and weekends as required.
Preferred Experience: - High School diploma or GED.
- Minimum one year of experience in retail, delivery, or customer service.
- Knowledge of paint and related products.
- Experience with tinting and mixing equipment.
We are dedicated to creating a work environment that values health, growth, and stability, and our benefits program reflects this commitment.