Join us as a Bilingual Customer Service Representative (Spanish) and be a vital part of our team at Sherwin-Williams. In this role, you will work closely with both wholesale and retail clients to understand their needs, answer questions about our products, and provide tailored solutions. Your primary focus will be ensuring maximum customer satisfaction while contributing to our sales goals.
Your responsibilities will include:
- Delivering exceptional customer service to enhance client satisfaction.
- Engaging with customers in person and over the phone, assessing their needs, and recommending suitable products and services.
- Building strong, trust-based relationships with customers.
- Accurate processing of sales transactions in accordance with company policies.
- Aiming to achieve and exceed monthly, quarterly, and yearly sales targets.
- Maintaining organized work orders and product formulas.
- Retrieving products from the sales floor or warehouse as needed.
- Tinting and mixing products to meet customer specifications.
- Stocking shelves and managing store displays.
- Ensuring the cleanliness of store equipment and assisting with delivery tasks.
- Keeping assigned areas tidy and presentable.
- Staying informed about product offerings and discussing options with customers.
- Adhering to inventory control measures and suggesting improvements for sales.
To be considered for this rewarding full-time position, you must be at least 18 years old and eligible to work legally in the country. Fluency in both English and Spanish is essential, as well as a valid driver's license. You should also be physically able to lift materials and manage stock as part of your daily tasks.
Preferred Qualifications: - A High School diploma or GED.
- One year of experience in a retail or customer service environment.
- Experience in selling paint and related products.
- Familiarity with operating tinting and mixing equipment.
The chosen candidate will work from our location at 2100 Keene Rd, Richland, WA 99352, and will be expected to cover a 15-mile radius. The starting pay for this position is $18.25 per hour.
At Sherwin-Williams, we are committed to inspiring and protecting what matters in our communities. We offer a rewarding career with opportunities to grow, inclusive team culture, and exceptional employee benefits.