(Local Candidates Only)
Location: Plano, TX
Join the Centra Funding team as we expand our customer service team in Plano, TX.
Bilingual English/Spanish Finance Company Customer Service Representative
At Centra Funding, we're looking for a motivated individual willing to learn the equipment finance industry and join our passionate Customer Service team. You would assist customers and field questions about their equipment loan products. You'd be acting as a customer advocate and representing the company with each interaction.
This person must be able to work well as part of a team and act as an ambassador for the Centra Funding team. We're looking for someone who wants to go above and beyond to meet quick turnaround times for our customers. Centra is a growing business which will have room for advancement in the near term.
What you'll do on a typical day:
Develop understanding of Centra Funding processes
Assist customers and business partners via telephone and email
Handle customer complaints in a calm and professional manner
Diagnose problems, research options to effectively resolve customer related inquiries
Prepare and monitor customer requests for Due Date Changes and Payoff Request
Modify and set up payment schedules at the customers' request, including processing payments and payoffs
Process lien releases and request titles on paid off accounts
Complete insurance verifications and assist with claims processing
Assist customers with online portal activations
Update customer contact information in our systems
Perform special projects assigned by management
Go the extra mile to engage customers
Qualifications
Bilingual English/Spanish Preferred
2+ years of college education a Plus
Ability to multi-task in a growing and fast-paced environment
Experience with Microsoft Word, Excel, and Outlook
Ability to learn Salesforce, Odessa, and other customer service CRM systems
Strong verbal communication skills
Strong customer service skills with the drive to resolve issues
Excellent organization and time management skills
Good sense of humor
About
Centra Funding is a funding company that uses its own capital to provide convenient equipment financing solutions to small business customers. With over 40 years of management industry experience, Centra Funding finances businesses in almost every industry sector. Our headquarters is in Plano, Texas, with offices across the United States to serve the needs of our customers.
For more information, visit us at to discover how we are changing the way finance professionals are expanding their potential.