What we're looking for
We need someone who is just not transactional call center agents but who can speak with guests and customers/dealers to build relationship
- They should be able to think logically and provide help with different scenarios
- Please submit mix bag of resumes and not just call center experience candidates
- This would be 6 months of contract role with high possibility of extension or conversion
- Shift Timings could be between M-F 7AM-7PM CST and 8AM-6PM CST
- This is an onsite role, need someone who can come to the office Monday-Thursday
JOB DESCRIPTION
What you'll be doing
Our Client Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas.
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Our Client. As one of the world's most admired brands, Our Client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
What we're looking for Our Client and Lexus' Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career.
Through your experience at Our Client, you will:
• Expand your communication skills
• Test drive a career and get a better grasp of your goals and interests
• Network with professionals in your field of interest
• Develop a confident, professional image
• During your internship, your primary role will be to act as a liaison between Our Client/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis.
• You will receive five weeks of comprehensive training on Our Client (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction.
• Your primary role will be to act as a liaison between Our Client/Lexus owners, prospective owners, dealerships, area offices and headquarters.
• You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention.
• Our Our Client Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company.
• As an Intern, your overall mission is to "Build Lifetime Advocates for Our Client/Lexus".
• Your role will support the department's objective to provide world-class customer service to Our Client/Lexus owners and future buyers.
Requirements:
Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills
- Strong project management skills
- Computer skills - comfortable learning new systems
- Developing process documentation
- Strong analytical and problem-solving skills
- Superior written and verbal communication skills
- Ability to work with cross-functional groups
- Strong customer service mindset
Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses
Added bonus if you have (Preferred):
Bilingual English/Spanish