As a Bilingual Customer Service Representative at Sherwin-Williams, you will play a crucial role in enhancing customer experiences by closely collaborating with both wholesale and retail clients. You'll assess their needs, provide insightful responses regarding our extensive range of products, and recommend the ideal solutions to meet those needs. Your responsibilities include effectively resolving customer concerns, ensuring maximum satisfaction, and staying informed about product features to uphold our quality and visual standards.
You will strive to deliver outstanding customer service while consistently achieving the store's sales objectives.
This position involves regular interaction with customers, which may include minors, along with access to cash, payment methods, and store merchandise. To ensure the safety and security of our customers, staff, and operations, a criminal history review is necessary.
At Sherwin-Williams, our mission is to inspire and enhance the world through our paints and coatings. Your skills and dedication are vital to our success. We are committed to fostering your growth through:
- Life: Enjoy rewards, benefits, and flexible opportunities to enhance your health and well-being.
- Career: Access to learning, skill development, and growth opportunities.
- Connection: Be part of an inclusive team dedicated to community commitment.
To Begin the Application Process: - Step 1 - Online Application: Visit our Careers page to find the roles that interest you. Take 15 minutes to create your profile.
- Step 2 - Digital Interview: Qualified candidates will receive an invitation to complete a digital video interview via HireVue. This will consist of behavioral questions and can be recorded at your convenience within 7 days of invitation.
- Step 3 - In-Store Interview: Top candidates will be invited to meet with our team in-store.
At Sherwin-Williams, we prioritize the well-being of our employees and their families through a comprehensive benefits program. A general overview of available benefits can be found on our benefits site. Compensation for this role is determined by various factors including skills and experience. We reserve the right to modify compensation details subject to applicable laws.
What We're Looking For: - Exceptional dedication to customer satisfaction through outstanding sales service.
- Ability to assist customers in person and by phone, identifying their needs and suggesting appropriate products.
- Establish trusting relationships with customers.
- Process transactions accurately, adhering to policies and procedures.
- Achieve sales goals on a monthly, quarterly, and annual basis.
- Maintain organized work order files.
- Prepare and mix products to customer specifications.
- Keep assigned areas in stock and presentable condition.
- Stay informed about product offerings and options.
- Provide suggestions to enhance sales.
Minimum Requirements: - Must be 18 years of age or older.
- Legally authorized to work without requiring visa sponsorship.
- Fluency in English and Spanish, both written and verbal.
- Valid driver's license required.
- Ability to lift/carry up to 50 lbs. frequently and 70 lbs. on occasion.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in retail, delivery, or customer service.
- Previous experience in paint sales or related products.
- Experience with tinting and mixing equipment.
Sherwin-Williams is an Equal Employment Opportunity employer. We consider qualified applicants without discrimination based on various classifications. As a VEVRAA Federal Contractor, we prioritize the referral of Protected Veterans.
Please do not provide financial or sensitive personal information during the application process.