Apply for this Job
- Maintain a positive and cooperative attitude when working with colleagues and assisting customers.
- Respond to customer inquiries via phone and email, addressing account-related concerns and providing general company information.
- Deliver exceptional service to each customer on every interaction, ensuring satisfaction.
- Oversee account activations, updates, and cancellations, ensuring all contracts remain valid and making necessary adjustments.
- Handle customer portal requests, ensuring timely communication with customers, the sales team, and operations.
- Support adjustments to pricing and contracts, maintaining accurate records and ensuring correct rate changes.
- Assist with invoice reconciliation, ensuring that billing aligns with receipts and contract terms.
- Create and manage credit hold reports for various customer categories, ensuring clear communication with the sales team and management.
Date Posted: 02 April 2025
Apply for this Job