Position Summary:We are seeking a
Bilingual Customer Service Representative to join our team at a fast-paced manufacturing company in
New Berlin, WI. The ideal candidate will be fluent in
English and Spanish and have a strong background in customer service, preferably within a manufacturing or industrial environment. This individual will serve as a key point of contact for customers, providing exceptional support throughout the order process and ensuring a high level of customer satisfaction.
Pay: $19 - $22/hr Key Responsibilities: - Serve as the primary contact for customer inquiries via phone, email, and in person (in both English and Spanish).
- Process customer orders, returns, and quotes in a timely and accurate manner.
- Coordinate with production, logistics, and sales teams to ensure on-time delivery and issue resolution.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Provide product and service information and resolve any emerging problems.
- Assist in preparing documentation such as invoices, packing slips, and shipping labels.
- Translate internal communications and documents as needed.
- Support continuous improvement efforts in the customer service process.
Requirements: - High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Fluency in English and Spanish
- 2+ years of customer service experience, preferably in a manufacturing or industrial setting.
- Strong interpersonal, verbal, and written communication skills.
- Proficient in Microsoft Office Suite; experience with ERP systems (e.g., SAP, Oracle, or similar) is a plus.
- Strong organizational skills and attention to detail.
Pay Details: $19.00 to $22.00 per hour
Search managed by: Monica Kolli
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance