As a Bilingual Customer Service Representative at Sherwin-Williams, you will play a crucial role in delivering exceptional support to both wholesale and retail customers. Your main focus will be to identify customer needs, provide information on our diverse range of Sherwin-Williams products, and suggest the most suitable solutions. You will also be responsible for promptly addressing any customer concerns to ensure an outstanding customer experience.
Your responsibilities will include:
- Delivering high levels of customer satisfaction through excellent sales service.
- Assisting customers in person and over the phone by understanding their needs and recommending appropriate products and services.
- Building strong, trust-based relationships with both wholesale and retail customers.
- Processing sales transactions accurately in compliance with company policies.
- Meeting or exceeding monthly, quarterly, and yearly sales goals.
- Maintaining accurate work order files and product formulas.
- Managing inventory effectively by stocking shelves and setting up displays.
- Loading and unloading delivery trucks and assisting with deliveries when necessary.
- Staying informed about product offerings to discuss options with customers.
- Proposing ideas for improvements in sales processes.
As part of our mission, Sherwin-Williams is committed to inspiring and improving the world through our paints, coatings, and innovative solutions. We prioritize the growth and well-being of our employees, offering generous benefits and opportunities for development.
The locations for this role are:
Store : 176 Daniel Webster Hwy, Nashua, NH 03060.
Store : 517 South Broadway, Salem, NH.
If you are interested in joining a dynamic team and making a positive impact, we encourage you to apply today.
Minimum Requirements: - Must be at least 18 years old.
- Authorization to work in the country of employment, without requiring sponsorship.
- Fluency in English and Spanish (reading, writing, comprehension, and communication).
- A valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation.
- Availability to work scheduled hours, including nights and weekends as needed.
Preferred Qualifications: - High School diploma or GED.
- Minimum of one year of experience in retail, delivery, or customer service.
- Prior experience selling paint and related products.
- Experience with tinting and mixing equipment.