As a Bilingual Customer Service Representative, you'll work closely with both wholesale and retail customers to identify their needs and provide expert guidance on Sherwin-Williams products. Your role will involve resolving customer concerns promptly to ensure maximum satisfaction while maintaining the high-quality visual standards of our products and store. You will also be responsible for hitting sales targets and keeping up-to-date with product features.
This position entails direct contact with customers, which may include minors, and you'll handle cash and electronic payments. The Company recognizes the importance of conducting a criminal history review to safeguard our operations and protect the safety of everyone involved.
The selected individual will be expected to operate within a 20-mile radius of Store , located at 334 Peirce St. Kingston PA 18704.
At Sherwin-Williams, we believe in career growth and diversity. We welcome individuals from all backgrounds, abilities, and experiences to apply. Here, you can innovate, grow, and thrive in a workplace that values your unique talents.
Application Process: - Step 1 - Online Application: Visit our Careers page and set aside 15 minutes to create your profile.
- Step 2 - Digital Interview: After reviewing your application, qualified candidates will complete a digital video interview via HireVue. This will involve answering behavioral-based questions.
- Step 3 - In-Store Interview: Top candidates will meet with our recruitment team in-store for further discussion.
We offer an extensive range of benefits aimed at promoting your well-being, including health care and retirement options. A comprehensive description of available benefits can be found by visiting our benefits information page.
Your compensation will be determined based on various factors, including your experience and location.
All qualified applicants will be considered for employment, including those with arrest or conviction records, in accordance with all applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer.
Our recruiting team members will never request payment or sensitive personal information during the application process.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone, determining their needs and presenting suitable products and services.
- Build productive trust relationships with customers.
- Process sales transactions accurately and in line with policies.
- Achieve sales goals regularly.
- Maintain precise work order files and formulas.
- Pull appropriate products from sales floor or warehouse.
- Tint and mix products as per customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load/unload delivery trucks as needed.
- Maintain in-stock and presentable assigned areas.
- Remain knowledgeable about available products and options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Legally authorized to work in the country without sponsorship.
- Fluency in English and Spanish.
- Valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in retail or customer service.
- Previous experience selling paint and related products.
- Experience operating tinting and mixing equipment.