Join our team as an Experienced Bilingual (Spanish) Customer Service Representative. Salary: $21.44-$23.82 per hour / $43,200-$47,997 annually based on experience. Earn more with excitement. - $1,500 sign-on bonus for candidates with a Personal Lines license-ask for more details.
- $1,000 completion incentive after finishing training and orientation (approximately 6 months).
- 10% evening differential for qualifying shifts.
- 20% weekend differential for qualifying shifts.
At GEICO, when you thrive, we thrive together. If you have a knack for problem-solving and a passion for helping others, this could be the ideal opportunity for you. We're on the lookout for
Experienced Bilingual Customer Service Representatives to provide top-notch service to our policyholders in our Lakeland, FL office. You'll be the primary contact for our customers, handling inquiries about billing, making policy changes, and offering recommendations tailored to their needs. Join us and deliver personalized service that highlights the value of being insured by GEICO. If career growth excites you, let's discuss your future.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión. This position is perfect for individuals who appreciate continuous learning, as our
Customer Service Representatives engage in ongoing education about the insurance industry and our company. GEICO promotes a culture of internal advancement, offering numerous opportunities for you to grow and be rewarded for your hard work and dedication.
If you thrive in a fast-paced environment and want to assist our customers with their insurance needs, this exceptional team awaits you.
Qualifications & Skills: - 12+ months of contact center or customer-facing service experience required.
- Excellent verbal and written communication skills in BOTH English and Spanish.
- Experience delivering exceptional customer service through expertise, active listening, and building trust.
- Able to adapt and excel in a fast-paced, high-volume call center setting.
- Eagerness to learn new skills and adapt to changes promptly.
- Open to constructive feedback to enhance your performance.
- Strong computer skills and ability to manage multiple tasks.
- Minimum of a high school diploma or equivalent.
Education/Certifications: - An associate's degree or higher (preferred).
- Active Personal Lines insurance license (preferred).
The following benefits await you as part of our Total Rewards Program, ensuring your financial future and health:
- Premier Medical, Dental, and Vision Insurance with no waiting period.
- Paid Vacation, Sick, and Parental Leave.
- 401(k) Plan.
- Tuition Assistance.
- Paid Training and Licensures.
Benefits may vary by location and eligibility requirements may apply based on length of service.
The equal employment opportunity policy of GEICO provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local laws. GEICO hires and promotes individuals based solely on their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform essential job functions, unless doing so would impose an undue hardship. We encourage a productive work environment that respects all associates and applicants.