Join our team as a Bilingual Customer Service Representative, where you will play a vital role in ensuring customer satisfaction and driving sales growth. You will engage with both wholesale and retail customers, helping them find the right Sherwin-Williams products that meet their needs.
As a key member of our customer service team, your responsibilities will include:
- Providing excellent sales service to ensure high levels of customer satisfaction.
- Assisting customers in person and over the phone by identifying their needs and presenting suitable products and services.
- Building trustworthy relationships with both wholesale and retail customers.
- Processing sales transactions accurately in line with company policies and procedures.
- Achieving monthly, quarterly, and yearly sales goals.
- Maintaining precise work order files and product formulas.
- Retrieving products from the sales floor or warehouse, as needed.
- Tinting and mixing products to meet customer specifications.
- Restocking shelves and arranging displays to enhance store appearance.
- Cleaning and maintaining store equipment.
- Loading and unloading delivery trucks, as required.
- Assisting with deliveries when necessary.
- Keeping assigned areas in-stock and presentable.
- Staying informed about available products and discussing options with customers.
- Complying with inventory control procedures.
- Recommending ways to improve sales initiatives.
This position will be located at the following address:
4942 Memorial Pkwy NW, Huntsville, AL 35950
Additional stores supported will include:
- 697 Hobbs St., Athens, AL 35611
- 7529 Hwy 72 West, Madison, AL 35758
If you're passionate about customer service and are bilingual in Spanish and English, we want to hear from you.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - Valid, unrestricted Driver's License.
- At least a High School diploma or GED.
- Minimum one (1) year of experience in a delivery, retail, or customer service position.
- Prior experience selling paint and paint-related products.
- Experience operating tinting and mixing equipment.