Bilingual Customer Service Representative

SNI Companies is seeking a Bilingual Customer Service/Collector to join the team of one of our growing clients in the Houston area. If you are bilingual (English/Spanish), experienced in customer service, collections, and ready to take your next step, this may be the position for you.

Job Duties:

Monitor overdue accounts and notify customers of delinquency by mail or telephone

Assist customers with accounts by telephone

Assist customers with debt repayment and suggest necessary actions or strategies for resolving account delinquency

Encourage customers to resolve delinquencies or make arrangements to repay debt or establish repayment schedules that the firm requires

Encourage customers to pay tax amounts using available methods

The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday (once a month) CST

Desired Experience and Skills:

Customer Service experience

Collections experience

Bilingual (English/Spanish) required

Comfortable using MS Word, Excel, and Outlook

Impeccable written and verbal communication skills