Join our dynamic team as a Bilingual Customer Service Representative, where you'll play a key role in assisting wholesale and retail customers by identifying their needs and providing tailored solutions with Sherwin-Williams products. You will be fundamental in enhancing client satisfaction and resolving any concerns in a timely manner while staying informed about our extensive range of products and maintaining our high store standards.
Your contributions will directly impact our sales goals while delivering exceptional customer service. As a valued team member, you will ensure a welcoming environment where customers feel heard and supported.
Your responsibilities will include:
- Delivering outstanding customer experiences through excellent sales service.
- Identifying customer needs and recommending suitable products and services in person and over the phone.
- Establishing and nurturing trust-based relationships with our wholesale and retail customers.
- Accurately processing sales transactions while adhering to company policies and procedures.
- Achieving sales targets consistently on a monthly, quarterly, and yearly basis.
- Maintaining organized work order files and formulas.
- Preparing products and ensuring proper inventory levels on the sales floor.
- Tinting and mixing products to meet customer specifications.
- Arranging displays and keeping the store equipment clean.
- Assisting with delivery tasks as needed and ensuring that assigned areas remain presentable and well-stocked.
- Remaining knowledgeable about the products and discussing available options with customers.
- Complying with inventory control procedures and contributing ideas for sales improvement.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Legally authorized to work in the country without needing sponsorship for employment work visa status.
- Proficient in reading, writing, and communicating in English and Spanish.
- Must hold a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Willingness to work scheduled hours, including evenings and weekends if required.
Preferred Qualifications: - A High School diploma or GED.
- A minimum of one (1) year of experience in delivery, retail, or customer service.
- Previous experience with paint and related products.
- Familiarity with operating tinting and mixing equipment.
At Sherwin-Williams, we celebrate diverse backgrounds and are committed to creating an inclusive environment for everyone. Join us to grow in your career and let your colors show.