As a Bilingual Customer Service Representative at Sherwin-Williams, you'll work closely with both wholesale and retail customers to identify their needs, answer questions about our products, and recommend the best solutions. You will be instrumental in resolving customer concerns promptly, ensuring the highest level of client satisfaction while staying informed about product features. Additionally, you'll help maintain the high quality and visual standards of our products and store.
Your role will focus on delivering exceptional customer service and meeting the store's sales goals. This position entails engaging with customers, including minors, and requires access to various payment methods and personal information, necessitating a thorough review of criminal history to maintain the safety and reputation of our company.
You'll be based at Store , located at 14106 Mueschke Rd, Cypress, TX .
At Sherwin-Williams, we aim to inspire and improve the world by providing innovative coatings and solutions that make spaces brighter and stronger. We invest in our employees to support their health, career growth, and community connection. Here are some of the benefits we offer:
- Rewards and benefits for a healthy lifestyle
- Career development opportunities
- An inclusive team culture
If you're ready to start your journey with us, follow these simple steps:
- Online Application: Take 15 minutes to submit your application on our Careers page.
- Digital Interview: If selected, complete a digital video interview with behavioral questions at your convenience.
- In-Store Interview: Top candidates will meet our team in person at the store.
We believe in supporting our employees and their families with comprehensive benefits. Please note that compensation is based on various factors, including skill sets and experience. We welcome all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws.
Sherwin-Williams is committed to equal employment opportunities. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or any other legally protected status.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone to identify their needs and present suitable products and services.
- Build trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and adhere to company policies.
- Achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Retrieve products from the sales floor or warehouse.
- Tint and mix products to customer specifications.
- Restock shelves and set up displays.
- Keep store equipment clean.
- Assist with loading/unloading delivery trucks.
- Help with deliveries as needed.
- Ensure assigned areas are well-stocked and presentable.
- Stay knowledgeable about our products and their available options.
- Comply with inventory control procedures.
- Propose sales improvement strategies.
Minimum Requirements: - Must be at least 18 years old.
- Authorized to work in the country without needing a sponsorship.
- Ability to read, write, comprehend, and communicate in English and Spanish.
- Lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation.
- Be available to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one year of experience in customer service or retail.
- Experience in selling paint and related products.
- Experience with tinting and mixing equipment.