Bilingual Customer Service Representative (Spanish-English)
Location: on- site: Corona
Employment Type: Full-Time On-Site
Are you a people person who thrives in a fast-paced environment? We're looking for a Bilingual Customer Service Representative to join our on-site team and provide exceptional support to our Spanish- and English-speaking customers.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from Spanish-speaking and English-speaking customers.
- Problem Solving: Assist customers with product information, order status, returns, and troubleshooting.
- Documentation: Accurately log all customer interactions and maintain up-to-date records in our CRM system.
- Team Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve customer issues efficiently and ensure a seamless experience.
Requirements:
- Language Skills: Fluent in both Spanish and English (written and spoken).
- Communication: Strong interpersonal, verbal, and written communication skills.
- Experience: Prior experience in a customer service or support role is preferred.
- Technical Skills: Comfortable using customer service platforms (eg, Zendesk, Salesforce) and standard office software.