Our client, a leading insurance company, is hiring a
Bilingual Spanish & English-Customer Service Representative on a contract basis
Job ID 82199
Work Location: Chicago, IL (100% onsite- 5 days a week)
Hours of Operation: 7:30am- 8pm CST (some Saturday hours may be required)
Interview will be onsite
Responsibilities- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed.
- Complete additional tasks and other projects/duties as assigned
Qualifications- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
- 3-5 years experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus.
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
Pay Rate Range: $20-25/hr W2