Must be bilingual French Speaking
3-6 months contract to hire based on performance , Monday -Friday 40 hours per week
Open to candidates with no call center experience but have to be bilingual French speaking and demonstrate excellent customer services skills
Overview:
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Key Responsibilities:
• Managing customer master data ensuring timely maintenance, accuracy, completeness and
integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade
terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst
acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer's first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer
onsite training, customer visits, etc. through active participation in both organizational
preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
Experience:
• 0-2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English; French and Spanish a plus
• Good working knowledge of Office Pack (Excel, Power Point, Word)