The individual selected for this role will be expected to work full-time at Store , located at: 251 Robert Smalls Blvd Beaufort SC 29906.
As a Bilingual Customer Service Representative at Sherwin-Williams, you will play a crucial role in enhancing the customer experience. You'll engage with both wholesale and retail customers to understand their needs, answer their inquiries about our products, and recommend the best solutions tailored for them. Your commitment to excellence will help us achieve outstanding customer satisfaction, while also meeting our store's sales goals.
Your responsibilities will include:
- Providing exceptional customer service through effective sales techniques
- Assisting customers in person and over the phone by assessing their needs and offering suitable products
- Building strong and trusting relationships with wholesale and retail customers
- Accurately processing sales transactions following company policies
- Meeting and exceeding sales targets on a monthly, quarterly, and yearly basis
- Maintaining organized work order files and precise formulas
- Ensuring the sales floor and warehouse are stocked and organized
- Tinting and mixing products to meet customer specifications
- Cleaning store equipment and maintaining a neat environment
- Loading and unloading delivery trucks as needed
- Staying informed about product offerings to assist customers effectively
- Following inventory control procedures and suggesting sales improvements
We value diversity and believe that different perspectives lead to innovation and growth. Sherwin-Williams is an inclusive workplace welcoming individuals from all backgrounds and experiences to apply. Whether you are starting your career or looking to grow with a new opportunity, we encourage you to show us what you can do.
Minimum Requirements: - At least eighteen (18) years of age
- Legally authorized to work in the country without needing sponsorship for visa status
- Ability to read, write, comprehend, and communicate effectively in English and Spanish
- Capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without accommodation
- Willingness to work flexible hours, including evenings and weekends
Preferred Qualifications: - Valid, unrestricted Driver's License
- High School diploma or GED
- At least one (1) year of experience in delivery, retail, or customer service
- Experience in selling paint and related products
- Knowledge of operating tinting and mixing equipment
Join us at Sherwin-Williams where your skills will be valued, and your career can flourish.