As a Bilingual Customer Service Representative at Sherwin-Williams, you'll play a crucial role in assisting our wholesale and retail customers. Your primary focus will be to understand their needs, address inquiries regarding our products, and recommend appropriate solutions. You will work diligently to resolve customer concerns and ensure a high level of satisfaction while remaining informed about product features and maintaining the store's standards.
Your responsibilities will also include achieving excellent customer service and contributing to the store's sales objectives. This role involves interacting with customers of all ages and managing transactions and valuable items, so a thorough review of your background is essential for protecting our business and the community.
The selected candidate will be expected to work at stores within a 10-mile radius of store , located at: 260 E Main Street, Babylon, NY 11702.
At Sherwin-Williams, our mission is to inspire and improve the world through our innovative paints and coatings. Your skills and passion are vital in helping us achieve great results for our customers and our business. We offer:
- Comprehensive rewards and benefits, along with flexibility to enhance your well-being.
- Career advancement opportunities to learn, develop new skills, and grow within the company.
- A supportive and inclusive team environment with a commitment to community engagement.
What to Expect in the Application Process: - Online Application: Visit our Careers page to find roles that interest you and create your profile.
- Digital Interview: Qualified candidates will be invited to record a video interview, which you can complete at your convenience within a week.
- In-Store Interview: Successful video candidates will meet our team in-store for further discussions.
We prioritize the health and satisfaction of our employees and offer a wide range of benefits. More information regarding benefits can be found on our benefits website for candidates.
We consider all qualified applicants, including those with arrest or conviction records, as per applicable laws.
Sherwin-Williams is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on any protected characteristics.
As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans.
Remember, our recruitment team will never ask for payments or sensitive personal information during the application process.
Key Responsibilities: - Deliver exceptional customer service through effective sales strategies.
- Assist customers both in-store and over the phone by identifying their needs and recommending suitable products.
- Build and maintain trusting relationships with our customers.
- Process transactions accurately while following company policies.
- Achieve sales goals on a monthly, quarterly, and yearly basis.
- Keep organized work order files and specifications.
- Manage stock and assist with product displays.
- Maintain cleanliness of equipment and store environment.
- Be knowledgeable about product offerings to inform customers on available options.
Minimum Requirements: - Must be at least 18 years old.
- Must be authorized to work in the country without requiring sponsorship.
- Proficient in reading, writing, comprehending, and communicating in both English and Spanish.
- A valid, unrestricted Driver's License is required.
- Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally.
- Available to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in retail, delivery, or customer service.
- Experience in selling paint and related products.
- Familiarity with tinting and mixing equipment.