Bilingual Customer Service Representative

On-Site
Mon-Wed: 8 AM-5 PM Thurs-Fri: 8 AM-6 PM Sat: 9 AM-12 PM (2 Saturdays/month required)
Full-Time Customer Service Financial Services
About the Role We are seeking a friendly, detail-oriented, and tech-savvy Member Services Representative to join our fast-paced call center team. In this role, you will be the first point of contact for members, providing exceptional service and support over the phone. You'll assist with account inquiries, online banking, transactions, and more-ensuring every interaction leaves a positive impression.
Key Responsibilities
Answer 75-125 inbound calls daily in a courteous and professional manner.
Assist members with account inquiries, mobile banking, deposits, withdrawals, transfers, and fraud concerns.
Identify member needs and recommend appropriate financial products or services.
Maintain accurate records of member interactions and document at least 30 direct member discussions monthly.
Navigate multiple systems and screens (up to 4 programs simultaneously) to resolve issues efficiently.
Participate in daily performance reviews and call evaluations to ensure service excellence.
Qualifications
Customer service experience required; financial industry experience is a plus.
Typing speed of 40+ WPM and strong computer proficiency.
Excellent verbal and written communication skills.
Strong problem-solving abilities and the ability to multitask in a high-volume environment.
Bilingual candidates are encouraged to apply and may receive a $0.50-$0.75/hour pay increase.
Why Join Us?
Career Growth: The call center is a gateway to roles in Lending, Mortgages, Processing, Leadership, and more.
Apparel Voucher: Receive a $250 apparel voucher upon internal start.
Bonuses & Benefits: Eligible for performance bonuses, PTO, health, dental, vision, and holiday pay (7 days).
Community Impact: Be part of a team that is deeply involved in supporting the local community.
Apply today and join a team that values service, growth, and community.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Appleton,WI.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.