As a Bilingual Customer Service Representative, you will engage with both wholesale and retail customers to assess their needs, answer inquiries regarding Sherwin-Williams products, and recommend tailored solutions. You will be key in resolving customer concerns swiftly and ensuring outstanding client satisfaction while maintaining up-to-date product knowledge and high visual standards for both products and the store.
Your role focuses on delivering exceptional customer service and contributing to the store's sales targets.
Location: Store , 3198 Manchester Rd., Akron, OH 44319
Compensation: This full-time position offers a hiring rate of $15.25/hr.
Key Responsibilities: - Deliver outstanding customer satisfaction through exceptional sales service.
- Assist customers in person and over the phone by understanding their needs and presenting suitable products and services.
- Build effective trust relationships with wholesale and retail customers.
- Accurately process sales transactions in accordance with company policies.
- Achieve monthly, quarterly, and yearly sales goals.
- Maintain detailed work order files and formulations.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products to meet customer specifications.
- Restock shelves and create attractive displays.
- Keep store equipment clean and well-maintained.
- Assist with loading and unloading delivery trucks.
- Participate in deliveries as required.
- Ensure designated areas are in-stock and visually appealing.
- Stay informed on available products and discuss options with customers.
- Adhere to inventory control procedures.
- Propose strategies for improving sales.
Minimum Requirements: - At least 18 years of age.
- Authorization to work in the country without sponsorship.
- Ability to read, write, understand, and communicate fluently in English and Spanish.
- A valid, unrestricted Driver's License.
- Capability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Availability to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - A High School diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Experience in selling paint and paint-related products.
- Previous experience operating tinting and mixing equipment.
Join Sherwin-Williams and let your colors show while exploring exciting career growth opportunities.