Bilingual Customer Service Rep

We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction.
Excellent written and oral communication with native level fluency in English and Spanish.
1+ years customer service or call center experience (preferably with an emphasis on retention sales).
Experience selling in a solution or service environment with top notch phone presentation skills.
Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
Must be organized, self-motivated, driven, and have an appetite to succeed.
Consistent track record of retaining a high percentage of clients.
Excellent writing skills.