Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment.
Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.
Responsibilities/Requirements: - Possess excellent telephone communication and customer service skills, displaying a high level of professionalism
- Learn quickly and apply new job-related information
- Work well with others, willing to take feedback from supervisors and team members
- Working knowledge of computers, phone systems, and basic calculator functions
- Must be able to work as scheduled
- Must complete required company training
- Must be at least 18 years of age
- Minimum three years of experience in a call center environment or customer service
- Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)
- Bilingual a plus
- Must be able to lift 10 pounds