Join our dynamic team as a Bilingual Customer Service Expert at Sherwin-Williams, where you'll collaborate closely with both wholesale and retail customers to understand their needs, answer inquiries about our diverse range of products, and recommend the ideal solutions. Your role will be crucial in promptly addressing any customer concerns and ensuring their satisfaction with our services.
This part-time position allows you to work up to 28 hours per week at our Store , located at 1134 Malabar Road SE, Palm Bay, FL 32907, with a starting salary of $17.80/hour.
Your responsibilities include:
- Delivering exceptional customer service and ensuring high levels of satisfaction.
- Assisting customers in person and over the phone by identifying their needs and presenting suitable products and services.
- Building and maintaining trustful relationships with customers.
- Accurately processing sales transactions in accordance with established policies and procedures.
- Meeting and exceeding sales goals on a monthly, quarterly, and yearly basis.
- Maintaining precise work order files and product formulas.
- Retrieving and pulling products from the sales floor or warehouse.
- Tinting and mixing products to customer specifications, as necessary.
- Stocking shelves and setting up appealing product displays.
- Keeping the store equipment clean and operational.
- Helping load and unload delivery trucks.
- Assisting with deliveries as needed.
- Ensuring assigned areas are well-stocked and presented attractively.
- Staying informed about product offerings and available options.
- Complying with inventory control procedures.
- Providing suggestions to improve sales performance.
Minimum Requirements: - Must be at least 18 years of age.
- Legal authorization to work in the country without needing employment visa sponsorship now or in the future.
- Ability to read, write, comprehend, and communicate effectively in English and Spanish.
- Possession of a valid, unrestricted Driver's License.
- Capacity to lift and carry up to 50 lbs frequently and 70 lbs on occasion, with or without reasonable accommodation.
- Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - High School diploma or GED.
- At least one year of experience in delivery, retail, or customer service roles.
- Previous experience in selling paint and related products.
- Experience operating tinting and mixing equipment is a plus.
At Sherwin-Williams, we are dedicated to inspiring and improving the world through our exceptional paints and coatings. We value our team members and invest in their growth, development, and overall well-being.