CornerStone Staffing has partnered with the City of Dallas and is seeking a Bilingual Customer Service Rep
If you have experience working with women, infants, and children we want to hear from you. APPLY TODAY to start a CAREER.
Job Title: Bilingual Customer Service Clerk for WIC Department
Location: Multiple locations
Schedule: Monday-Friday and Saturday 7:30am-6pm (hours vary by location; 8 hour shift)
Pay: $17.82/hour
Responsibilities:
-
The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.
-
Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.
-
Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.
-
Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.
-
Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.
-
Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.
-
Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.
Job Requirements:
-
2 years in health care, education, community or social services
-
Identifies as having been part of WICs target population and can be trained to be a paraprofessional
-
State of Texas Driver's License.
-
High School Diploma, GED
-
Must be bilingual, Spanish
-
Knowledge of WIC program and working with women, infants, and children.
-
Knowledge of customer service and program information.
-
Ability to work with computers and provide information.
-
Ability to complete WIC nutrition modules during probationary period.
Application Process Includes:
-
Skills Testing
-
Drug Testing
-
Background Check
To Apply for this Job:
Click the Apply Online button at the top of this page, or below this job description, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job
If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application