As a Bilingual Customer Service Associate at Sherwin-Williams, you will play a crucial role in helping our wholesale and retail customers find the perfect solutions to their needs. You will actively engage with customers, answering questions about our wide range of products and ensuring they receive the best service possible. Your ability to resolve customer concerns promptly will contribute to maximum satisfaction and support our sales goals.
This position involves customer interactions, which may include minors, and access to valuable items and payment methods, which may be supervised or unsupervised. Thus, a review of criminal history is mandatory to maintain safety and protect our operations and reputation.
The selected candidate will work at Store , located at 3410 Washtenaw Ave, Ann Arbor, MI 48104.
At Sherwin-Williams, our mission is to inspire and improve the world through our innovative paint and coating solutions. We believe that our employees are the foundation of our success, and we are committed to supporting your professional growth. Here's what we offer:
- Life: Enjoy rewarding benefits and flexibility to enhance your health and well-being.
- Career: Access opportunities for learning and development.
- Connection: Join an inclusive team that is dedicated to community engagement.
What to Expect in Our Hiring Process: - Online Application: Create your profile on our Careers page by entering your details.
- Digital Interview: If selected, you'll complete a video interview through HireVue, featuring behavioral-based questions.
- In-Store Interview: Successful candidates will be invited for an in-person meeting with our team.
We prioritize our employees' well-being with a comprehensive range of benefits. Explore our offerings at our benefits page. Remember, compensation is based on various factors, including experience and skills, which may affect your pay within the listed range.
We welcome qualified applicants with criminal records in accordance with federal, state, and local laws.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will be considered without discrimination on any legally protected basis.
Please be aware that Sherwin-Williams representatives will never ask for payment or sensitive financial information during the recruitment process.
- Deliver exceptional customer satisfaction through excellent sales service
- Assist customers in person and over the phone by identifying their needs and suggesting appropriate products
- Build strong relationships with wholesale and retail customers
- Process sales transactions accurately following company policies
- Achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files
- Retrieve products from the sales floor or warehouse
- Tint and mix products according to customer specifications
- Restock shelves and set up displays
- Ensure cleanliness of store equipment
- Assist with loading and unloading delivery trucks
- Help with deliveries as required
- Keep assigned areas in-stock and presentable
- Stay informed about product offerings
- Adhere to inventory control procedures
- Propose strategies to improve sales
Minimum Requirements: - At least 18 years of age
- Legally authorized to work in the country without sponsorship
- Proficient in English, both written and verbal
- Proficient in Spanish, both written and verbal
- Able to lift and carry up to 50 lbs frequently and 70 lbs on occasion
- Flexible to work various hours, including evenings and weekends
Preferred Qualifications: - Valid, unrestricted Driver's License
- High School diploma or GED
- One year of experience in delivery, retail, or customer service
- Experience selling paint and related products
- Experience with tinting and mixing equipment