As a Bilingual Customer Service Agent at Sherwin-Williams, you will play a crucial role in providing exceptional support to both wholesale and retail customers. Your primary responsibilities include identifying customer needs, addressing questions about our products, and recommending the best solutions. You will have the opportunity to enhance customer satisfaction by promptly resolving concerns and sharing your knowledge of our high-quality products.
This is a PART-TIME position, and the selected candidate will work at Store , located at: 1420 S 500 W, Woods Cross, UT 84087.
At Sherwin-Williams, we are committed to inspiring and improving the world through our innovative paints and coatings. Your skills and passion drive our success, and we support you by offering:
- Rewards and benefits that enhance your health and well-being.
- Career development opportunities to grow your skills and contributions.
- A welcoming team environment focused on community connection.
What to Expect in the Application Process: - Online Application: Apply for your desired role on our Careers page.
- Digital Interview: Qualified candidates will complete a video interview through our partner, HireVue.
- In-Store Interview: Top candidates will meet our team in the store for further discussion.
Sherwin-Williams offers a wide range of benefits designed to support you and your family, from retirement options to health care programs. We value our employees and their wellbeing.
We encourage all qualified applicants, including those with arrest or conviction records, to apply in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer and prohibits discrimination based on various factors.
Key Responsibilities: - Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by understanding their needs and presenting suitable products.
- Build and maintain trust relationships with wholesale and retail customers.
- Accurately process sales transactions in line with company policies.
- Achieve sales goals consistently on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and records.
- Prepare products to customer specifications, including tinting and mixing as needed.
- Assist with store upkeep, including stocking shelves and setting up displays.
- Adhere to inventory control procedures.
- Suggest methods for improving sales performance.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Legally authorized to work in the country without needing sponsorship.
- Proficient in reading, writing, and communicating in both English and Spanish.
- Valid, unrestricted Driver's License.
- Able to lift and carry up to 50 lbs. regularly and 70 lbs. on occasion.
- Willing to work a flexible schedule, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- One (1) year of experience in customer service, retail, or delivery.
- Experience selling paint and related products.
- Familiarity with tinting and mixing equipment.