At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and over 500 government agencies, creating outstanding results for our clients and the millions of individuals who rely on them. This is your chance to flourish, make a significant impact, and be part of a culture that celebrates individuality every day.
Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ Why Join Us: - Full-time employment with immediate benefits, including paid holidays.
- Competitive pay of $17.50/hr for bilingual positions.
- Comprehensive paid training.
- A supportive and dynamic work environment.
Requirements: - Minimum age of 18 years.
- High School Diploma or equivalent is required.
- Must pass a background check and drug test.
- Availability to work from 10:15 AM to 7:15 PM, any day of the week.
Role Overview: As a Customer Service Agent, you will be the first point of contact for our client's customers. Your key responsibilities will include answering calls, providing product information, and assisting customers with empathy and efficiency. This role requires strong listening skills, a willingness to learn, and the ability to resolve inquiries swiftly.
Key Responsibilities: - Respond to customer inquiries related to tolling and administrative issues, utilizing information from training and available resources.
- Identify customer needs and provide them with thorough and accurate information.
- Process transactions using mainframe or web-based applications.
- Submit research requests clearly and accurately.
- Maintain in-depth knowledge of company and client programs, policies, and technologies.
- Communicate warmly and empathetically with customers.
- Ensure confidentiality of sensitive information is maintained at all times.
- Assist colleagues during peak workloads or absences.
Successful Candidates Will Have: - Ability to simplify complex information for better customer understanding.
- A strong work ethic and commitment to excellence.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities.
- Previous customer service experience.
- Proficiency in navigating multiple applications and finding solutions.
- A passion for helping people and guiding them to the best resolutions.
- Excitement about innovative technology.
- Calm demeanor in resolving conflicts and addressing frustrated customers.
- Ability to thrive in a structured environment while managing high call volumes.
- Commitment to full attendance during a training period of three to five weeks.
Join our rapidly growing team and take the next step in your career.
Apply Today.
Salary Transparency: Actual salaries may vary based on factors such as location, experience, and performance. Besides the base pay, this position may be eligible for bonuses or incentives based on business needs. Conduent offers a range of benefits, including health insurance, optional dental and vision plans, life and disability insurance, retirement savings plans, paid holidays, and vacation or sick time. Estimated pay for this role is $17.50/hr.
Conduent is an Equal Opportunity Employer, considering applicants without regard to race, color, religion, national origin, age, gender identity, or any other group protected by law.
If you require a reasonable accommodation to apply for or compete for employment with Conduent, please submit your request through the appropriate channels.
Your health and safety is our priority. While COVID-19 vaccination is not required for most positions, you will need to provide your vaccination status where legally permissible as part of your employment process.