Position: Bilingual Customer Representative / Interpreter (W-2 Employee)
Location: Onsite, Bellevue, WA
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (PST)
Employment Type: Full-time, W-2
Languages Needed:
- Farsi/Dari
- Pashto
- Russian/Ukrainian
- Spanish
About the Role:
We are seeking dedicated and professional bilingual individuals to join our team as Customer Representatives / Interpreters. This is a dual-role position that combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with an administrative responsibilities.
In addition to interpretation services, this role involves data entry, customer service, and document management. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Strong attention to detail is essential. Full benefits package is available, including medical insurance.
Key Responsibilities:
Interpretation & Customer Support
- Deliver real-time OPI/VRI interpretation services in your designated language(s)
- Assist contractors with completing and updating profiles and documentation
- Follow up with contractors to ensure records are current and compliant
- Maintain clear and professional communication with contractors and internal teams
- Handle sensitive information with confidentiality and accuracy
Requirements:
- Strong bilingual proficiency in English and one of the following languages: Farsi/Dari, Pashto, Russian/Ukrainian, or Spanish
- Excellent communication, organization, and customer service skills
- Strong attention to detail and the ability to manage administrative documentation
- Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST)
- Prior interpretation experience preferred
- DSHS or national interpreter certification (NBCMI, CCHI, ALTA) is a plus (Support provided for those seeking DSHS recognition)
Education & Professional Background:
- Bachelor's degree in Linguistics or Human Resources is preferred (or equivalent experience)
- Minimum of 2 years of relevant experience in contract administration and interpreter services
Work Environment & Screening Requirements:
- This is a full-time, on-site position based at our Bellevue, WA corporate office
- Remote work is not permitted
- Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
- Regular working hours are Monday-Friday, 8:00 AM to 5:00 PM PST
Compensation:
- up to $25 per hour, depending on qualifications and relevant experience
- Full benefits package is available, including medical insurance